In the app
- Open Canastette and go to the You tab.
- Under Account, tap Delete account.
- Tap Delete my account. If your account has an email address or Apple or Google sign-in, you'll be asked to sign in again first, so a borrowed phone can't delete it.
If you've never signed in, your device has an anonymous account with no name or email address. There's nothing to delete on our side except what you shared; deleting the app removes everything on your device.
By email
If you can't use the app, email support@judedon.com from the email address on your account, and ask us to delete it. We'll delete your account within 30 days and let you know when it's done.
What's deleted
Deleting your account in the app removes, straight away:
- Your account and sign-in, and any sign-in code still waiting for your address
- The live scoreboards, pen codes and rules cards you shared, and their links
- Your answers in your groups' games, and your place in every group. If you host a group, it passes to a co-host or the longest-standing member first; if you are its only member, the group, its games, its invite code and its rules card are deleted with you
- Your seat at every friends' table. You leave as if you had tapped Leave: a computer player takes your seat in a game, the hosting passes to another player, and your first name leaves the table
- The devices registered for notifications, and your notification choices
- Our record of your purchase
- The reports you sent from the app
- Your Sign in with Apple link, which we revoke if you used it
We email you to confirm.
What's kept, and for how long
- Your first name stays on nights your group has already played, so its totals still add up. If you were the group's only member, the group and its nights are deleted with your account.
- Today's deal lines you shared with a group are deleted 60 days after you played them.
- A room board you published ends a day after the night's last change.
- A friends' table that had already ended shows your first name on its last screen for up to an hour. Finished hands' replays hold no names and go two days (live) or four weeks (your own pace) after the hand.
- Short-lived counters that limit abuse go within a day.
- Crash and usage records in Sentry and PostHog carry your old random account ID and expire on those services' schedules.
- The copy of a report in our support inbox is kept while we help you; ask us and we'll delete it.
- Apple or Google, and RevenueCat, keep the purchase itself, linked only to your account ID, and it stays with your Apple ID or Google account, so Restore purchases brings the full game back on a new account.
- Everything on your device (your games, record, score sheets and rules cards) goes when you delete the app.
More about how Canastette handles your data: Privacy Policy.