Getting help
The quickest way is inside the app. Open the You tab, then Help. How it works has short guides in big type and answers to the questions below. If it doesn't solve it, choose Report a problem or Suggest a feature: write in your own words, add a reply address if you'd like an answer, and we receive the details we need to find the cause. It works without an account and without a signal; a report waits on your device and is sent when you're back online. You'll see a reference number straight away.
Prefer email? Write to support@judedon.com. A person reads every message. Replies usually take a few days, so please don't think you've been ignored. If it's about a purchase, include the email address of your Apple ID or Google account.
The questions people ask most
How do I restore my purchase?
Open the You tab and tap Restore purchases. Use the same Apple ID (on an iPhone or iPad) or Google account (on Android) that you bought with. If you signed in to Canastette when you bought, sign in to that account first. A refunded purchase can't be restored; everything free stays free.
What do I get for the one payment, and what is free?
Free for good: the scorer, rules cards, the club night, every lesson, the rules answers, Today's deal, your record, and joining any friends' table. Your first two games against the computer players come with the full coach. The full game is a single payment: unlimited games, as many drills as you like, hosting friends' tables, taking a move back, and everything we add later. There is no subscription and there are no ads, and nothing you buy will be moved behind a new tier.
A friend can't join my table or my group.
A group's invite code lasts a week. Ask for a new code in the group and send that one. A friends' table has its own invite code or link: it works for 12 hours at a live table and 7 days at a table played at your own pace, and the host can make a new one. Joining is free for your friend, and she needs Canastette on her device, updated. If she doesn't have it yet, a group's link opens a page where she can answer "Who's in?" without the app. Hosting a table needs the full game; joining never does.
How do I fix a hand's score?
In the scorer, tap the hand in the list, change what's wrong and tap Looks right. Every total and every minimum after it follows. Undo is always on screen, and nothing is ever lost. Tap any line of a hand's score to see why it came to that number.
My table plays a different rule.
Rules are settings. Make a rules card with your table's rules (or start from a preset), and the scorer and your practice games use it. A group can agree one card for everyone. If something we call "Standard" isn't how most players you know play, tell us with Suggest a feature.
How can my table follow the score on their phones?
Share the live scoreboard from the scorer. It makes a link and a QR code, and anyone who opens it sees both teams' totals, the next minimums and the last hand on a plain web page. They don't need the app or an account. It closes 30 days after its last update, and you can stop it sooner.
Can I hand the score to someone else?
Yes. Use Pass the pen on the score sheet. The other phone gets a six-digit code that works for 10 minutes, and keeps score from the next hand. The sheet's history stays whole.
Is the deal fair? Can I check it?
Every practice deal has a number. After any hand, choose See every hand to step through the deal with all four hands shown and what each player did, or send the number to a friend so they can play the same cards. A finished hand at a friends' table can be stepped through the same way. The computer players never see a hidden card, not even their partner's. At a friends' table the server holds every hand, and nobody can see another player's cards, a partner included.
Does it work without a signal?
Games against the computer players, lessons, drills and the scorer work fully offline. Groups, friends' tables and live scoreboards need a connection, and the app tells you plainly when it can't reach us.
The cards or the text are too small.
The You tab has three card sets (Classic, Large Print and High Contrast), a card size, text size and bold text, and a theme (Daylight, Evening or Match my device). Everything works in portrait and landscape, and nothing needs dragging.
How do I stop sharing usage stats?
They're off until you switch them on. To turn them off, open the You tab and switch off Share usage stats; the app stops sending at once. Crash reports are separate and hold no names or cards, as the Privacy Policy explains.
How do I delete my account?
On the You tab, under Privacy and your data, tap Delete account. Or follow the steps on the delete account page, which also covers deleting by email.